Thanks for your Christmas card. I wanted to let you know that I had a real good service experience last week at Mattie. My S4 was recalled for the rear camera installation. Your service rep. gave me a loaner and the whole experience was very positive and the camera works just fine. FYI in the past I bought 3 Audis and 4 Porches from Inskip and always had good service from them until the last Porsche when they told me I needed to rent a loaner because they wouldn't provide one free when my Boxter was in for $2400 worth of bodywork. Their stated policy was: We provide loaners for Inskip service work, not for bodywork. That was the last straw for me. So when I needed another vehicle I went to Mattie, having had a good experience with your dealership years ago with a Porsche (when you used to carry them). So far so good. Keep up the good work!



From the moment we entered Mattie VW until we drove away in our VW New Beetle convertible (Final Edition!), we were treated with the utmost respect and consideration by extremely friendly, knowledgeable, honest and professional staff. We were most impressed with Mark Campellone, the gentleman who went out of his way to help us find our car and steered us smoothly through the process. Hats off to the Mattie VW Team!





Just wanted to say thanks to you and everyone there at Mattie Imports. I just received a Birthday Card in the mail from you, your company never ceases to amaze me! The attention you give your customers, from the moment I walked in to look at a car, to months later, receiving a card in the mail, has been stellar. I've recommended Mattie to many friends and family members, and will certainly continue doing so. I look forward to the day when I can turn in my Corolla for one of those shiny new Audi's on your lot! Hmmm....some day! Until then, keep doing what you're doing!





Top notch customer service! I was very impressed with Mark's knowledge, professionalism and honesty. He was a great listener and found out easily what the customer really wanted. He went the "extra mile" to make the customer happy. He did several follow up calls even after the sale was final!





Brian,

Thanks for all of your help today. I knew what I was looking for to better meet my needs going forward, but really wasn't expecting to drive home with a new Audi A4 today.

Al was really great, and so was Tom on the paperwork.

Everything was very straightforward, no nonsense, and you and your folks were very easy to deal with. It was a great car buying experience...probably the best I've ever encountered. I'm so glad you had exactly the car I wanted! I hope to drive this new A4 for a long time, but I wouldn't hesitate to come back or recommend others to your dealership. Thanks again so much!





Everyone was very helpful and worked together to make my car buying experience unstressful and easy.





Nelson, Tim, Tom and Audi were great. They made me feel very comfortable in buying my first new car. They all went above and beyond in customer service!





Dear Sirs,

We just wanted to let you know how much we appreciate all of your sales staff when we purchased our 2010 Audi A8L. We discovered the vehicle through your on-line ad. Our salesman Mark Campellone was wonderful to work with. He was always very informative easy to talk to, tried to answer all our questions and returned phone calls promptly. (Which many salesmen in our area do not know how to do.) It was a pleasure to work with Nancy Highley who was very' efficient in handling all of the paperwork.

We appreciate the straight forward way your sales staff handled the pricing for the new Audi, which was a fair price with no hidden fees or charges. We have bought many Audis over the years, and this is our 3rd A8, so we know the quality of the car and didn't need to test drive. It arrived yesterday and was extremely pleased with it. My wife really thinks it is beautiful.

Thank you again to Mark & Nancy for such good service, I enjoyed working with you, by the way, the balloon and cookies were a very nice touch.

In the years to come, when we consider buying a new Audi, we will contact you.





Hi,

I just wanted to say "thanks" for such a great experience working with you all at Mattie. John arrived early on Friday which worked out well for us. I hope his bus ride back was uneventful.

I appreciate all the time Nancy and Al took to communicate with me via phone, e-mail and overnight delivery. I found everyone I spoke with to be polite and efficient, but never rushed. It set a nice tone for me. And of course I was especially happy about the delivery. That really made the sale for me.

Thanks again. I will definitely be recommending you guys to anyone looking for a VW.

We love the car, and I just got 44mpg on my first road trip this weekend! :^)





Greetings,

I just wanted to thank you for the pleasant holiday card you had sent us. We recently bought a Tiguan from your dealership and are really enjoying it thus far. We never got the chance to correspond, however I would like to say what a wonderful experience we had looking for a vehicle at your establishment.

We certainly had some miserable experiences while shopping for our second vehicle and it was quite refreshing to encounter an extremely professional staff that did not pressure us in either direction. We were taken care of by John Brereton and have nothing but kind words to say regarding him.

Thank you again. We always refer you to prospected buyers.





Dear Mr. Farrington,

On March 31, 2008 I walked into Mattie Imports with what many of my friends and family thought to be a crazy idea. Six months earlier, as a reward for finishing the university with a 3.93 gpa, I purchased a 2007 Rabbit from a different dealership. I was pretty happy with car. I had never owned a German vehicle before and I will really impressed with the quality and craftsmanship of the car. Of course being 20 years old at the time, I had to get a third party to approve me and of course wound up with a 12.99% apr. My family wasn't very pleased. During the 6 months I had the Rabbit, I started to think, if a Rabbit was this good then a GTI would be even better. I started looking online used GTIs and that was what brought me to Mattie Imports.

My crazy idea was to trade in my brand new Rabbit for a used 2006 GTI. Though I was upside down on the loan, my new found love for the VW and being a car enthusiast at heart, I would not stop until I was driving a GTI.

I have never met a group of people that were so determined to help me until the day that I walked into Mattie imports.

On March 31 I told the sales guy my crazy idea and on March 31 I drove away in GTI.

Not only did I get the car that I was dreaming about but thanks to everyone at Mattie, I was financed through VW, I got a 7.4% interest rate, I have a 100,000 mile warranty, I have a wheel and tire protection plan, I got GAP insurance and best of all even though I was almost $5,000 upside down on my loan when I went into Mattie, my monthly payment only went up by $40.

The subject line in this email was not a statement but a promise. I again have come up with another crazy idea. In order to fulfill my promise, I intend lease a 2010 GTI from Mattie imports in the very near future. All I am waiting for now is to save up enough money so I can cover the amount of what my GTI will get on a trade-in and the amount I have left on the loan. Yes I am upside down again but that will not stop me from getting this car. I will save and be in your door soon enough.

Well to wrap it up I just wanted to say that the experience at Mattie imports was the best car buying experience I have ever had. The balloon that got sent to my house with the thank you note and the 1 year anniversary card that I received in the mail just took you guys to a whole other level.

Thanks again for the outstanding experience, and let me know if there is anyone else that I can forward my letter to, so that the dealership may receive recognition of the amazing service they provide.

I will be seeing you as soon as I can.